About Us

At Sent, we're revolutionizing business communication. Our unified messaging API intelligently routes messages across SMS, WhatsApp, iMessage, and more, ensuring businesses connect with customers on their preferred channels. This translates to global reach and a 90% reduction in messaging costs compared to traditional solutions.

Backed by Companyon Ventures, CEAS Investments, Bulletpitch+, Flybridge Capital, Daydream Ventures, and Plug and Play among others, we're rapidly scaling our platform to power the next generation of customer interactions. Learn more at https://www.sent.dm.

About the Role

As our Operations Associate, you'll be the CEO's right hand, collaborating closely to drive Sent’s ambitious growth strategy. You’ll play a pivotal role in shaping our future by spearheading strategic initiatives, optimizing operations, and fostering a culture of data-driven decision-making. This high-impact role offers direct access to leadership, the opportunity to influence company direction, and a front-row seat to the evolution of business communication.

What You'll Do

• Lead Strategic Planning: Collaborate with the CEO and leadership team to define strategic priorities, develop detailed execution plans, track progress towards key milestones, and communicate priorities across the organization.

• Drive Operational Excellence: Design and implement scalable processes and infrastructure to support rapid growth, streamline operations, and maximize efficiency across all departments.

• Champion Data-Driven Decisions: Develop frameworks for measuring success, analyze company performance, and provide insightful reports to inform strategic decision-making.

• Foster Cross-Functional Collaboration: Facilitate communication and alignment between teams, breaking down silos to ensure seamless execution of company initiatives, building and nurturing a culture focused on accountability and swift execution.

• Enhance Go-to-Market Strategy: Partner with the CEO and functional leads to refine our ideal customer profile, value proposition, and messaging framework for effective market penetration.

• Support Sales & Partnerships: Conduct market research, develop compelling pitch materials, and assist in deal negotiations to drive revenue growth and strategic partnerships.

• Capture Customer Insights: Establish feedback loops with customers and prospects to gather valuable insights, identify new revenue opportunities, inform product development, and identify new revenue opportunities.

What You’ve Done

• 3+ years of experience in a fast-paced environment, with a proven track record of success in a high-growth startup (SaaS experience a plus).

• Demonstrated ability to lead and manage complex projects independently, delivering impactful results.

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Excellent communication and interpersonal skills, including experience interacting with C-suite stakeholders.

• Adaptable and resourceful, with the ability to thrive under pressure and manage multiple priorities effectively.

Job Specifics

• Location: This role is based in NYC and requires working in-office 5 days per week.

• Compensation: $80,000 - $100,000 per year depending on experience, plus a competitive equity compensation package.